We are extremely sorry if you have a complaint about our service, however should this be the case please follow the simple steps below:
We want to resolve your complaint as fast as possible therefore please:
You can also write to us by post to: The Funeral Market, Brewery House, 4 Castle Street, Buckingham, MK18 1BS
We aim to resolve your complaint the same working day that we are notified about it. If for any reason we are not able to resolve your complaint within 1 working day we will keep you updated on our progress and tell you how and when your complaint has been resolved.
We take pride in the customer service we provide however if you are not happy in the way that your complaint has been managed please let us know so this can be escalated and your complaint investigated.
In such circumstances, a detailed investigation into your complaint will commence which can take up to 28 days – within this time we will keep you updated on our progress and tell you the outcome of our investigation when it has been completed.
If for any reason you are not happy with the outcome of a detailed investigation into your complaint you can request an independent organisation to look into your problem and try and find a solution.
For information on independent alternative dispute resolution organisations please Contact Us and we will be happy to provide you with the necessary information required.
Alternative dispute resolution services are free for you, the consumer, to use.
“I have spent some considerable time going through the literature from Funeral Plan and found it to be very thorough in all aspects of what is a somewhat depressing subject (well, it would be its my funeral!) I know the funeral director and have the utmost faith in his ability to conduct the funeral in the best traditions of this sad time.”
“From the first phone call we were dealt with compassion and care. I cannot recommend them enough, the staff were so lovely and you get a designated contact who looks after you and is your point of contact. We used them for my mum , the crematorium was in beautiful grounds and the staff there were very good too”
“I was a little worried because I had never heard of them before but it was a caring and easy always there for me when I wanted them can very highly recommend thank you”
“From the initial phione call through to the aftercare, the staff at Funeral Plan Market were kind, friendly and we were trated with respect. Everything was handled by them and we were informed of developments at every stage.”
“The service and organisation of all the funeral arrangements were extremely good and conducted in a caring and sympathetic style. The Celebrant was particularly wonderful.”
“Having lost my daughter suddenly and unexpectedly I didn’t know what to do. we had discussed unattended cremation so I just looked online. I received an excellent and professional service nothing was too much trouble and I was kept informed”